- Apply technology and operational best practices in designing, development and implementation standards and capabilities to enable highly available, scalable and reliable Oracle SSO/OID platform infrastructure
- Listen to, prioritize, document requests and issues, and drive immediate service restoration, resolution and follow-up on root cause/problem
- Develop monitoring, dashboards, escalations and alerts. Ensure pro-active monitoring and early detection of issues and outages
- Support EBS and other Oracle technology project teams with their SSO/OID integration needs
- Partner with LDAP/SiteMinder SSO team to ensure smooth synchronization and orchestrated support between both authentication technologies
- Follow incident management and change management processes, create run books
- Provide support as part of 24/7 support team
- Participate in on-call rotations for tier 3 emergency events and escalations
- Deliver improvements and efficiencies in operational practices
- Build and manage automation solutions that will support, enhance and grow Oracle SSO/OID platform
Qualifications / Requirements
- Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science, or Engineering or 4 years of IT technical experience
- Minimum 5 years of IT professional experience
- Minimum 3 years of professional experience with Oracle SSO, OID and OAM technologies
- Minimum 3 years of professional experience with Oracle database technology
- Minimum 3 years of professional experience with Oracle eBusiness Suite (EBS) technology
- Minimum 3 years of IT infrastructure, networking and platform management experience
- Minimum 3 years of professional experience with Oracle Fusion Middleware technology
Desired Characteristics
- Experience with LDAP and/or SiteMinder will be a highly desired
- Experience with implementing Monitoring tools (e.g. OEM)
- Strong background with IT Ops processes and ITIL standards
- Self-starter - requires minimal direction to accomplish goals
- Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
- Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
- Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans
